From Glenn, Phil did an awesome job helping me after my FORMER parts supplier, PPOL, totally let me down. After a delay in informing me that PPOL really did not have my pump motor in stock, Phil helped me order the right motor, in stock, at a substantially lower price! Then my former supplier sent the wrong seal kit and again, Phil helped me order the right seal and o-rings for my pump. Even with overnight freight, overall I saved substantially with Aqua-man, on the right parts, in stock, and got great service. Go Aqua-Man! Bye PPOL!
Just installed my pool a little while ago. Goes great with the-degree weather we've been having here in Tucson. Great crew, a little pricey but well worth the bank.
you people are awesome !!!! The part came today unreal----Thank you! I will when needed order from you only.
Regarding my order, placed on your web site on April 26, 2012, I received the order in good shape this afternoon. Thank you for the prompt service and excellent pricing.
Many thanks for your prompt reply. The order has been placed today, March 30, 2012. We appreciate your service and user friendly website.
I want to say thank you, your genuine helpfulness guided me to the correct pump selection. The pump is up and running, absolutely perfect. I will provide you with unsolicited recommendations whenever possible.
I called today (3/7 at 6:45 EST) and just wanted to say that Phil is awesome! He was very friendly and helpful in answering my questions and finding what I needed. Thanks Phil!
I just wanted to let you know how much I enjoyed using your website. I am a new customer and think the sites layout is very user friendly and the products are reasonably priced. Thanks again for making owning a pool easy.
Everything was in one, (the first), box. Got it; installed the seals and it the seals leaked one day later. I had a pro working with me when I put in the seals. We used a press, the right silicone, did it right. Oh well, from the looks of it all, I think the old one was leaking soon after the spa was installed three years ago. I think the root cause must be with the structure of the pump housing.
Just wanted to take a minute and say thank you. The heater blower motor was delivered and I installed it. The family is grateful to have heat again.
Thank you all. We received these parts today, a day earlier than we had hoped for. I'll be a customer for life with you, thanks.
I do not have a question. What I have is praise for Brad. I ordered a complete ring assembly and only recieved a half ring. I contacted your company and spoke to Brad. He took care of the mistake quickly and professioanally.
Thanks. Dave was extremely helpful and entertaining! I will make this the only site I buy pool products from.
I want to express my heartfelt thanks and gratitude to your technical service and shipping departments. As in the past, your employees have worked very hard to help us maintain our aquarium systems and keep them working at their peak. Recently we had a pump motor fail. After consulting one of your technicians, we were able to find the appropriate replacement motor. In fact, the technician knew exactly which model. To make things even better, he placed the order right away and the new motor was delivered to Arkansas the very next day! I was able to install the new motor without any significant effort and our system is now returned to 100%. Your employees epitomize the concept of good customer service. You can be assured that in the future, Aqua-Man Aquatic Service will be the first place I call for replacement parts.
We have been a loyal customer for over 3 years. I am writing on the excellent service we are now getting from Jim in your field service in the Foothills area. Jim is tremendous and has never had our pool looking cleaner. He has taken the extra time to help us even when his demands are going out to cleaning other pools. He is a asset to your company.
We received the parts and thank you so much. They were exactly what we needed. If we need anything else, we will definitely order from you again. Life is good.
Thanks for the help in getting these parts identified and sent out. I really appreciate the help, without this I might have had to resort to the unthinkable and manually clean the pool.
We ordered Friday and the part arrived Monday afternoon. Thank you for the prompt shipping - our pool is back up and running. I am very satisfied with the service from this first order and will certainly be making more purchases from you.
Thanks to everyone for your fast responses to get the correct order to us. We are very satisfied with your service and prices. We will now enjoy our pool.
Thank you for the quick shipment and excellent service!
Thank You for your Quick Shipment and The Blowers are now installed and working..Just in time for the change of weather.
Thank you, received the pump Thursday, 12-09. Put it in that night, works perfectly.
Package received in good order and condition. Great job. It was nearly impossible to get this item in Australia and my hot tub is only 5 years old and several parts are not available locally. If I need any other parts I will get them from you guys.
I have received the parts ordered today and everything fits to a tee. Thank you so much for your assistance where others have failed. Nathan this is a thank you understanding what part I needed.
Thanks for the quick service
Thank you so much. I installed the drain covers this morning and they work perfectly. Thanks for the great service!
Dear Aqua-Man, thanks for the great service. I recently had a pump that started leaking water on my hot tub. I wanted to get the part locally so I could get it up and running sooner. After contacting several local businesses with no one who could find the right part even when I gave them the part number on the part. I finally called Aqua-Man and right away the sales guy knew what part it was and was on the way. I installed the parts and realized next time I will just call Aqua-Man first.
We received our order today after ordering it late yesterday afternoon - thanks so much for your outstanding customer service. It is much appreciated!
Just want to thank you again. I’ve ordered and received the correct part. I could not have done that without your help.
a pleasure doing business with you... thanks
Hi aqua man, I received those parts you sent. Absolutely what I needed, thank you for your help. I also would like to ad that I received my parts in what I believe to be record time. Thanks very much
Thanks, for the fast shipping, My sand filter is up and running again, thanks, again.
Excellent. Thank you for your help with this order
Thank you for the very quick delivery of the lid for my pool filter.
Nathan, everything looks good. Thxs for the good Customer Service, much appreciated. Thanks & Regards
David The parts worked great thanks for your help it was deeply appreciated.
Thank you very much for my order. My pump motor came in and works wonderfully. Great Service!
Thanks. It arrived here a few minutes ago. Haven''t even opened the box yet. So, 2 day delivery time. Great service.
I recently placed an order for replacement filters for one of our facilities. This was the first time that I've purchased anything from your company. I would like to say that I am very impressed with your company. Everyone that I spoke with was very pleasant. I received excellent customer service. Please convey my sincere appreciation to your staff. Keep up the great job!
The part was delivered yesterday - Thanks! Will order from you again.
Amazingly fast! I ordered this part Sunday night and it arrived today (Wednesday)!!! What great service. Thank you!
Thanks for the prompt response, David. Overall, you guys get high marks for customer service. Thanks again.
The pump arrived two days ago. Talk about fast shipping! They changed the form factor slightly, but I was able to get it to fit. Took a nice hot tub last night. Works great. THANKS!!!!!!!!!!!!!!!!!!!!!!
Thank you for the clarification - I was hoping that was all it was :) BTW, I was absolutely astounded at the speed by which the first package arrived - that was awesome!
Got my order it was perfect. Thank you guys.
Just wanted to say thank you for the fast and accurate service. The part was exactly what I needed ,also the tech I dealt with was very nice and knowledgeable. I would recommend this company and its personnel to anyone!
Nathan, We received the impeller from Pentair on Friday, the ride is now up and running. I would like to thank you again for all of the effort and the fantastic service.
I don''t know if you will get this message or not. I just wanted you to know that those blocks are fantastic. They got every leave stain out of the floor of my pool and I am very pleased. Thank you again.
Wow you and your company are really cool, I will be telling my friends and family that have hot tubs and pool needs that you guys are the place to go - thank you!!
Thanks Scott. Appreciate your quick service. Also the fellow that took my order was extremely professional and helped out a lot.
Wonderful. Thank you, David. I'll go to your site now and place the order for these parts. What great customer service!
The parts are installed and the spa is working great - thanks for your help.
Thanks! Just a note that I spent a while looking for my parts on line, and your site was the easiest to navigate and find what I wanted. Most of the others were a nightmare. I'll be back!
I got the package today....Thank you for your quick and efficient service!
Hello! I appreciate the credit back- fantastic customer service you guys have! Glad I ordered from you! Thanks again!
Ms. Macias, Just to let you know , I received the water leveler unit yesterday. Thanks for your help. Very happy with aqua-man.com and you.
Many thanks for the speedy service! And I think the flow meters work great. Much better than a competing brand I bought for almost twice the price, which is very difficult to clean and clogs much easier than the Pentair.
Hello, Package arrived at 12:00 noon today as promised. I am impressed by you and your company's abilities. Nathan was extremely knowledgeable and helpful and very anxious to please and the young lady who answers the phone couldn't be more cheerful and efficient. I do a fair amount of e-business and wish all companies were as pleasant to deal with as yours. Thank you and see you again!
Package arrived at 12:00 noon today as promised. I am impressed by you and your company's abilities. Nathan was extremely knowledgeable and helpful and very anxious to please and the young lady who answers the phone couldn't be more cheerful and efficient. I do a fair amount of e-business and wish all companies were as pleasant to deal with as yours. Thank you and see you again!
Thank you for the prompt service . I received the items today and they are fine
I received the parts yesterday, 11/19/2008. What great customer service!! I wouldn't hesitate to use you again whenever the need arises. keep up the good work!
Dave – just to let you know that the parts arrived at 11AM, I installed them, and at the moment everything is working! I bet that you get lots of calls when things go wrong so I wanted to let you know when something goes right! Thanks
I have got all the Ordered Items ! All in good condition. Great! Thank You.
Got the invoice. I am glad that I found you on line. I will be sure to visit you when I am in Tucson, and I will recommend you to my friends in your area.
Hi Scott; WOW are you guys fast. Ordered from CA on Sunday 9/7/08 via internet and rec''d the goods on 9/9/08 in great shape. Now that''s what I call excellent service for your customers. Thank you for the prompt service. Keep up the good work. One happy - satisfied customer. Best Regards Tracy, CA
WOW, a fast order in which I received the right product of high quality quickly and for a very good price. Thank you, I’ll be ordering again.
Thank you, that motor arrived in two days. Great service.
I would like to take this time to THANK your wonderful, patient sales person who spent a lot of time with me on the phone. I was very upset when I purchased an O Ring from Branchbrook Pools in Bricktown NJ to travel a half hour to find out that the part was too big. After 1 1/2 weeks of water coming out of the filter and not being able to use the pool ----------we were happy to know that the O ring that was delivered on Friday of this week was a perfect fit. Thank you again. Please let the salesperson know who ordered the part for me that I said a big thank you. He lived in Whitehouse New Jersey and I do not remember his name.
Thanks for the new blower motor and check valve they work great
Well done team. All parts arrived today. Thank you very much for the fast service!
Christina, Thank you for your assistance with our order! You were very helpful and we received our item today, just as you promised! Thanks for your prompt attention! Have a great 4th of July!
Thank you. Great service - great website. I will make it a point to purchase my filer cartridges and regular maintenance supplies from you in the future. Have a nice holiday
Please tell Dave in sales that he did an excellent job with my Purex/ Pentair pool heater problem and it is now back on-line. Great service! dkb Rochester, NY where one needs a heater.
Hey guys! Got my order and everything went perfect! Thanks for the great service. Our pool is back in service!
Everything arrived and was what I needed. I look forward to doing more business in the near future.
Installed and went in perfectly. Thanks for the tech help + great service.
Luc De Gaspe B
Any chance you have another one of these?? This one failed also, just like the 1st one did. Or, is there a better designed in-line leave vac canister?? You sold me this one in May 2006...
The o-ring is perfect! I will keep your email address for future use. Thanks!
Thank you very much for handling my order. I was very pleased to find that you could supply a the separation bag when I could not find it anywhere else. It is a perfect fit, and your delivery time is excellent.
I have no question today, but I really want someone to know how much Amanda made my day when I called to set up a service call today. She was a breath of fresh air. Other businesses could certainly take an example from her about simple courtesy and friendly attitude. She alone will bring us back to Aqua-Man. Thanks!
Thanks for the quick delivery; ordered this yesterday and it was delivered today!
Hi Scott, just a quick thank you, I received the wet end today and it is all fitted and working fine. Thanks for all your help, I will call you next time I need something for my tub. Thanks
I would like for your company to recognize Dave for helping my husband and I over the telephone. We initially didn't know what was wrong with our pool. Dave was very courteous and helpful in explaining to us what we needed to know about our pool. He truly helped us out. We thought it was the diverter and it only was a bad diaphragm in our pool cleaner. Dave listened to our concerns and guided us in the right direction. Your website was very informative and I will refer others to it that have a pool. So, thank you Dave, you were great. Keep up the great work.
Thanks so much for all of your help. You guys were very quick to help and I got the product quickly as promised. You are a great company to deal with.
The quickness of the delivery was impressive. Thank You very much.
Dave is GREAT!! I replaced the touch control with the one he sent. Works perfect! Pump seal is leaking a little. If it don't stop in a few days, I'll have to order a 2 dollar pump seal! :) Thanks Dave!! Give him a raise!!
Dave, I just wanted to write you to thank you for taking the time to help me out with my hercules hot-tub. The heater works fantastic. By the way,I installed a new GFI and it still blows after plugging in my air-rater(blower). I''m giv''en up for now as I was informed I was"nt going to be able to use it for a minimum of 12 weeks after my full hip re-placement on 12-10. I"m certainly going to miss it. But, Thanks again Dave for your time. Hope you and the family and friends have a very merry christmas and very happy new year. Talk to you soon.
Thanks Scott. It has been just terrific dealing with everyone there. Please thank everyone for me. You have very professional employees who were very helpful and went above and beyond for me. If you need a testimonial, please ask. I see the credit for the old one and the charge for the new one on my Visa site, so all looks in order. Thanks again,
David, Thanks for the excellent service. You have made me a customer for life with your company.
Very good that you have the instructions. Thanks. I like your web site. Because of all the products that you offer, and the ease of looking at models and manufacturers, I discovered that the parts that I would have ordered from another web site would have been the wrong parts,... and cost me much more. I saved you as a favorite place to go and will pass on your web address to others.
The parts arrived here this morning and are now on the system and all is good. Thank you for the time you spent looking up such a small item and getting them to us so fast. Great service.